Terms of Service

1. Acceptance

By accessing this website, requesting a demo, or installing or using the TitleBridge service, you agree to these terms. If you're agreeing on behalf of a company or other organisation, you represent that you have the authority to bind it, and "you" means that organisation.

If you don't agree, don't use the website or the software.

2. Definitions

3. Right to use the service

Subject to these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes for the duration of your subscription. The Service is hosted and operated by us; nothing here grants you a licence to the underlying software itself.

Where we supply a receiving application for you to install in your own Salesforce org, you may install and use it solely to receive data from the Service.

You may not:

• Resell, rent, lease, or provide the Service to third parties, except to operate Connections for parties to your own transactions as your plan permits.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent that restriction is unenforceable under applicable law.
• Remove or obscure proprietary notices, or access the Service to build a competing product.
• Probe, scan, or attempt to bypass the Service's authentication, rate limits, or tenant boundaries.

We improve the Service continuously and deploy changes without requiring anything of you. Where a change requires action on your side — typically to the receiving application in your Salesforce org — we'll give reasonable notice.

4. Your responsibilities

We operate the Service, but several things necessarily sit with you:

• Your Salesforce org. The receiving application, the endpoint it exposes, and everything it writes. We deliver a signed message; what happens to it inside your org is yours.
• Credentials. Keeping signing secrets and API keys confidential. They are shown once at creation, and you are responsible for activity under your accounts and keys.
• Access control. Managing your portal users and their roles, and removing access promptly when someone leaves.
• Verification before going live. Reviewing a Connection in dry-run mode before switching it to active.
• Authorisation to connect. Ensuring you are entitled to grant us access to the Qualia workspace you connect, and to send its data to the destinations you configure.
• Lawful use. Complying with the laws that apply to your business, including those governing real estate settlement and consumer financial information.

5. Third-party services

The Service connects to Qualia and Salesforce. We are not affiliated with, endorsed by, or acting as an agent of either. Your use of those services is governed by your own agreements with them, and their availability, APIs, rate limits, and terms are outside our control.

If a Connected Service changes or withdraws an API, restricts your access, or suffers an outage, the Service's functionality may be affected. We'll adapt where we reasonably can, but we're not liable for a Connected Service's acts, omissions, or changes.

6. Your data

You own your Customer Data. We claim no ownership over it and acquire no rights in it beyond what's needed to provide the Service and support.

We process Customer Data as your service provider, only to provide the Service and only on your instructions. We do not sell it, and we do not use it to train machine learning models or for any purpose beyond serving you.

By design we do not store the sensitive portion of a title file — borrower identity, property addresses, loan and policy amounts, and the commitment's curative requirements are filtered out before anything is written. What we do hold, what passes through in transit, and how long we keep it are set out in the Privacy Policy, which forms part of these terms.

You remain responsible for your own records. Our captured timeline is a record of what we observed and delivered, not a backup of Qualia or of your Salesforce org.

Where required, we will enter into a data processing agreement with you; a signed DPA prevails over this section to the extent of any conflict.

7. Fees and payment

• Fees, billing frequency, and the scope of your plan are set out in your order form.
• Invoices are due within 30 days of the invoice date unless your order form says otherwise.
• Fees are exclusive of taxes; you're responsible for any sales, use, VAT, or similar taxes, other than taxes on our income.
• Overdue amounts may accrue interest at 1.5% per month or the maximum the law allows, whichever is lower.
• We may suspend the Service for non-payment after giving you at least 10 days' written notice and an opportunity to cure.
• Except where these terms or your order form say otherwise, fees are non-refundable.

8. Support and availability

Support channels and target response times are published on the Support page and may be superseded by a service level agreement in your order form. Response targets are commitments to respond, not to resolve within a fixed period.

We aim to keep the Service continuously available and monitor it accordingly, but we do not offer a contractual uptime guarantee unless your order form contains one. The Service also depends on Connected Services we do not control: if Qualia is unavailable or your Salesforce endpoint is down, capture and delivery are affected regardless of our own availability.

Deliveries that fail are retried with backoff and, if they still fail, held for replay rather than discarded — so a temporary outage on either side does not result in lost updates. Planned maintenance that we expect to interrupt the Service will be notified in advance where practicable.

9. Acceptable use

You agree not to use the Service or this website to:

• Break the law, or infringe anyone's intellectual property or privacy rights.
• Transmit malware, or attempt to gain unauthorised access to any system.
• Interfere with or disrupt the integrity or performance of a Connected Service, including by circumventing rate limits.
• Misrepresent the source or accuracy of title order information, or present synced data as an official record of title.
• Process data you don't have the right to process.

We may suspend access if we reasonably believe your use presents a security risk or violates this section, and we'll tell you why as soon as we practicably can.

10. Intellectual property

We and our licensors retain all right, title, and interest in the Service, this website, our documentation, and our trademarks. These terms grant you a right to access the Service, not a sale or a licence to the software behind it, and nothing here transfers ownership.

If you send us feedback, suggestions, or ideas, we may use them without restriction or obligation to you. That's not us taking your data — it's us being free to fix the thing you told us was annoying.

"Qualia" and "Salesforce" are trademarks of their respective owners and are used here only to identify those services.

11. Confidentiality

Each of us may receive information the other treats as confidential. The receiving party will use it only to perform under these terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by similar obligations.

These obligations don't apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed. Disclosure required by law is permitted, with prompt notice to the other party where legally allowed.

12. Warranties and disclaimers

We warrant that the Service will perform materially as described in our documentation, and that we'll provide support in a professional manner. If the Service doesn't meet that warranty, tell us and we'll correct it or, if we can't within a reasonable time, refund the fees you paid for the affected period.

That's the whole warranty. Otherwise the website and the Service are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

Specifically, we do not warrant that the Service will be uninterrupted or error-free, that every delivery will succeed on first attempt, or that data shown in your Salesforce org will be accurate — accuracy depends on the data in Qualia and on what your receiving application does with what we send. Synced information is a convenience copy, not a legal record of title, and must not be relied on as one.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
• Each party's total aggregate liability arising out of or relating to these terms is limited to the fees you paid or owed us in the 12 months before the event giving rise to the claim.

These limits don't apply to your payment obligations, either party's indemnification obligations, breach of confidentiality, or liability that cannot be limited by law — including fraud, wilful misconduct, and death or personal injury caused by negligence.

Some jurisdictions don't allow certain exclusions, so parts of this section may not apply to you.

14. Indemnification

By us. We'll defend you against a third-party claim that the Service infringes that party's intellectual property rights, and pay damages finally awarded or settlement amounts we approve. If the Service becomes subject to such a claim, we may modify it, obtain a licence, or terminate the affected licence and refund prepaid unused fees.

By you. You'll defend us against third-party claims arising from your Customer Data, your configuration of the Service, or your use of it in breach of these terms, and pay damages finally awarded or settlement amounts you approve.

Each party must give prompt notice of a claim, allow the other to control the defence, and provide reasonable cooperation.

15. Term and termination

These terms apply from your first use and continue until your subscription ends or the terms are terminated.

• Either party may terminate for material breach on 30 days' written notice if the breach isn't cured within that period.
• Either party may terminate immediately if the other becomes insolvent or enters bankruptcy proceedings.
• You may stop using the Service at any time; that doesn't entitle you to a refund of prepaid fees except as stated in these terms.

On termination your access ends, we stop capturing and delivering, and you should disable the receiving application in your Salesforce org. Data already delivered into your Salesforce org and everything in your Qualia workspace are unaffected — we never delete either.

On written request within 30 days of termination we will export your captured timeline and delivery history to you. After that period, or on request, we delete your Tenant data; deletion requires administrator action and a two-step confirmation, leaves a record that it occurred, and completes across backups as those age out on their ordinary 14-day cycle. Sections 6, 10, 11, 12, 13, 14, 17, and 18 survive termination.

16. Changes

We may update these terms. For material changes we'll give at least 30 days' notice by email to your account contacts or a notice on this site. Changes take effect at the end of that period, and continuing to use the Service after that means you accept them. If you don't, you may terminate before the change takes effect and receive a pro-rata refund of prepaid unused fees.

We may also change or discontinue features. If we remove a feature you materially rely on, we'll give reasonable notice and, where practical, an alternative.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Texas. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and negotiating in good faith for at least 30 days.

Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

18. General

• Entire agreement. These terms, together with any order form and the Privacy Policy, are the entire agreement between us on this subject.
• Assignment. Neither party may assign these terms without the other's consent, except to a successor in a merger or sale of substantially all assets.
• Severability. If a provision is unenforceable, the rest stays in effect and the provision is modified to the minimum extent needed to make it enforceable.
• Waiver. Not enforcing a provision isn't a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• No third-party beneficiaries. These terms don't create rights for anyone other than you and us.
• Notices. Notices to us go to the address in section 19; notices to you go to your account contacts.

19. Contact

Questions about these terms: legal@titlebridgeapp.com
Anything else: the contact page

Postal notices can be sent to our registered office; write to us for the current address.